Recognizing and interpreting customer behaviors, we do not just hear their needs but understand and feel them. Every customer receives this behavior in every contact with us. This is how we create loyal customers and long-term partnerships.
Service is the given, quality service is the demand. Having a positive attitude in service is an important, competitive advantage, perhaps the most important we can have over our competitors. Research has shown that the majority of dissatisfied customers do not complain, they simply stop being customers of our business and never come back. By training our staff in providing quality service, we give our business the constant energy it needs: maintaining an existing customer base and acquiring new ones.
Communication is verbal and non-verbal, You need to understand what is being said in a conversation but you need to understand what is not being said. The training of executives in body language enables them to understand the meanings and not just the words.
Successful selling is what the buyer does not perceive as a sale, but as a service to his interests. With training in experiential sales the sales department acquires the necessary ability to achieve higher goals at lower individual and business costs.
Negotiation is every interaction within a business day. It is not the exercise of power, but a crucial skill so that we can win whatever we want through any disagreement and confrontation in a way that is beneficial to each side.
The head of every business is its leadership. Managers, nominees, and executives exist in every business. Leaders in a few. The biggest mistake of executives is the same treatment of everyone, and the lack of behavioral flexibility in their subordinates.
It is important to develop those skills that will make them leaders in the eyes of all people in the business. And such skills are for example: effective rewarding, the right allocation of responsibilities and initiatives, the right management of time, the right use of logic and emotion in decisions, and so on.